Your Online Skin Care Clinic
Skincity is an online skin care clinic that offers a finely tuned selection of professional skin care products and makeup. Our unique concept shines through in the small details. Always having the most advanced skin care products on the market, unique tests with skin care analysis, carefully wrapped parcels, and free samples with each order gives you on-par service with a regular in-store visit. We are also extremely proud of our competent customer support, consisting entirely of certified skin care therapists.
From Dream To Reality
The digital doors to Skincity opened in 2011 – back then, as just a small family business with only two employees, proud to be one of the very first online shops to offer professional skin care products wherever the customer wanted them and with an equal level of service that you would expect from a brick-and-mortar store.
Skincity was created from the idea of an online skin care clinic. Skin care therapist and previous PR and product manager Annica Forsgren Kjellman, who also runs the blog Hudspecialisten.se, together with Mikael Kjellman, an entrepreneur with long-standing experience in online business, were not going to wait for someone else to make a go at it. Their vision was to offer the absolute best-quality products on the market, available for everyone, and to find an easy way to share their knowledge about skin care.
Specially Chosen By Skin Care Therapists
Most of us that work here are certified skin care therapists (and makeup artists) and our whole range is carefully chosen by us, so you can be certain that you are getting the best products for your skin.
We pride ourselves on being extremely selective when it comes to which brands we stock and will only allow a few select brands through our filter. We want to be sure that the products you as a customer order from us are carefully tested, result-oriented, and are backed by thorough research. Our selection process means that we can guarantee that every item ordered from us will be of the best quality for your skin.
We are constantly streamlining our selection to be up to date with the latest products whilst always being sure to have the highest quality selection that the current market has to offer. We are always looking for new brands, better product ingredients, and innovations – and our search takes us all over the world. We look for brands that are sold in both physical stores as well as online, but most importantly, have well-documented results with lots of happy customers. It is also important for us to not focus as much on the ‘latest trends’, instead relying on products that are here to stay.
The refined collection of brands that get past our scrutinous selection process are then subjected to another testing phase. We carefully inspect each product, thoroughly check the ingredients, feel the consistency of the product, and evaluate the results. The brands and products that eventually survive the final cut are guaranteed to be products that we are proud to offer to you.
Customer Service – Meet Your Skin Care Therapists Online
When you call, email, or chat with us, you will always get in touch with a skin care therapist that can help you find the right products for your skin. We will guide you to a skin care routine that is designed around your wishes, with your skin in mind. We hope that our passion for skin care rubs off on you! We will always make sure to reply to your query as quickly as possible – whether it is about skin care, your order, returns, or other questions. Our ambition is always to give our customers the best personalised experience when it comes to the choice of products for their skin.
To offer the same service you would expect at a physical clinic, it is important for us to offer you a Skin Analysis and find out what your skin really needs. Through our unique Skin Test, we are able to give a professional evaluation of your skin and therefore offer recommend you a complete set of products that is tailored to suit your individual needs. These tests have been around since the beginning and are a vital part of Skincity. Our Skin Analysis comes with a variety of tests, depending on what you are looking for, and can be designed for either those who are new to a skin care regime, or for those wishing to finetune their current routine. Our skin care therapists personally go through each analysis and give a unique recommendation for each result.
The Skin Guide
We are passionate about skin care and delight in teaching others about it. We want to spread our knowledge to give our customers an experience that reaches far beyond just the purchase itself. An important part of Skincity is The Skin Guide, where we gather knowledge and expert advice to give you inspiration and quick answers to your questions. You can find information about skin types, skin conditions and common ingredients in products.
Our Key Values
Skin care is the most important thing for us; and we want to spread the knowledge that we have gained about skin and skin care, as well as the value of choosing the right products. Our customer service consists entirely of skin care therapists and we aim to teach and inspire as we communicate with you, through our newsletters and social media. Our goal is to get you as excited about skin care as we are!
The skin is your body’s largest organ, and it deserves the best. That is why we have carefully chosen our selection with quality in mind. With us, you can always be sure to find the absolute best in skin care. Everything we do is with care, whether it is recommending products or talking about how our orders are packed. We take our profession and our work very seriously – just as we do each and every customer. We want you to have a unique and inspiring experience with us.
The combination of our wide range of professional skin care products and our large department for customer relations with over 30 skin care therapists gives you the best possible customer experience when it comes to suggestions and advice in choosing the right products for you. All of our skin care therapists have their own certified qualifications and are continuously expanding their knowledge through new courses within both current brands as well as the latest to appear on the market. We are happy to help you via our website’s chat function, on the phone, or via email. We will help answer your questions and give you the best advice when it comes to the right skin care products for you, as well as the best routine to go with it.
Every order is important to us and we want you to feel truly special when you receive your Skincity parcel, so we always take extra care to wrap your products beautifully and thoughtfully. Gone is the excessive packaging and hard-to-recycle padding. Instead, orders sent with our signature wrapping experience will receive our recyclable Skincity tote bag to protect and cushion your products in transit. Every signature wrapping order also includes a make-up bag, a free sample, and one of our Kokeshis.
We understand that not everyone wants to receive all the added extras that come with our signature wrapping service, so we also offer sustainable wrapping. Made from 100% recycled materials, this more sustainable option means you will just receive the products you ordered and a sample – no bags and no kokeshi.